Service concept
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Respect customers, understand customersWe will continue to provide products and services that exceed customers' expectations and be their eternal partners. This is the service concept that we have always adhered to and advocated. Every step, the first thought is the customer After the enterprise changes from the seller's market to the buyer's market, the consumer's consumption concept has changed. Faced with a large number of goods (or services), consumers are more willing to accept good quality goods (or services). The quality here not only refers to the inherent quality of the product, but also includes a series of factors such as product packaging quality and service quality. Therefore, it is necessary to meet the needs of consumers comprehensively and to the maximum extent. Should stand in the customer's position, rather than standing in the company's position to research, design and improve services. Improve the service system, strengthen the pre-sale, sale, after-sales service, to customers in the use of goods in a timely manner to help solve various problems, so that customers feel great convenience. Attach great importance to customer opinions, let customers participate in decision-making, and treat customer opinions as an important part of customer satisfaction. Establish all customer-centric mechanisms. Among them, the establishment of various institutions, the change of service process, etc., should be centered on customer needs and establish a rapid response mechanism to customer opinions. The customer is always right. Customers are buyers of goods, not troublemakers; Customers know their needs and hobbies best, which is exactly the information that enterprises need to collect;
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Three elements of customer satisfaction
Product satisfaction: refers to the customer's satisfaction with the quality of goods.
Service satisfaction: refers to the customer's positive attitude towards the pre-sale, sale and after-sale service of the purchased goods. No matter how perfect the commodity is and how reasonable the price is, when it is seen in the market, it must rely on services. "After-sales service creates permanent customers".
Corporate image satisfaction: refers to the public's positive evaluation of the overall strength and overall impression of the enterprise.
Jinan Hongpeng Ventilation Equipment Co., Ltd.
Address: New Material Industrial Park, Tianqiao District, Jinan, Shandong
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